Privacy Policy

CloudOpsGPT values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data.

1. Information We Collect

• Account Information: Name, email, phone number, company/freelancer type, and hashed password
• Payment Information: Processed securely via Stripe/Razorpay. We do not store credit card details
• Cloud Metadata: Cloud Account IDs (AWS, Azure, GCP) to bind licenses, usage telemetry for license validation, quota enforcement, and trial eligibility
• AI Interaction Data: Natural language queries, command history, and usage patterns to improve AI responses (anonymized and aggregated)
• Support Records: Communications with support teams for troubleshooting and service delivery

2. What We Do Not Collect

3. How We Use Data

• To issue and validate licenses tied to cloud accounts
• To process subscriptions, billing, and invoicing
• To enforce trial restrictions and prevent misuse
• To provide customer support and improve service performance
• To ensure compliance with cloud provider terms of service

4. Data Security

• All data stored in AWS DynamoDB with KMS encryption
• Secrets managed with AWS Secrets Manager
• All data in transit secured with TLS 1.3
• Logs stored securely in CloudWatch and CloudTrail
• Regular security audits and penetration testing

5. Data Retention & Deletion

• Data is retained for the duration of your subscription and as legally required
• You may request deletion of your personal data at any time, subject to compliance obligations
• License data is retained for 7 years for audit purposes

6. Compliance

• Designed to align with GDPR, CCPA, and major global data protection frameworks
• Breach notifications will be provided within 72 hours of discovery
• Regular compliance assessments and third-party audits

Contact Us